Returns & Exchanges
Everything you need to know about returning or exchanging your Medora items.
Our Policy
We want you to love your Medora scrubs. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 14 days of receiving your order.
Eligibility for Returns & Exchanges
- Items must be unworn, unwashed, and in their original condition.
- All original tags and packaging must be intact.
- Customized or embroidered items cannot be returned or exchanged unless there is a manufacturing defect.
- Sale items are final sale and cannot be returned.
How to Request a Return or Exchange
Contact Us
Email us at Medoraeg2026@gmail.com, reach out via WhatsApp at 01110952502, or use our Contact Form with your order number and request.
Prepare Your Package
Pack the items securely in their original packaging, ensuring all tags are attached.
Shipping
We will arrange for our courier to pick up the package from your address. Please note that return shipping fees may apply depending on the reason for return.
Refunds
Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method or as store credit, depending on your preference. Please allow 5-7 business days for the refund to reflect in your account.
Still have questions?
Contact Support